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Payment Channels

Potential to save on processing costs and speed your transaction clearing by accepting customer payments both where they want and
how they want.

First Data can enable you to accept and manage customer payments through multiple payment channels: online, by phone, by mail and at numerous nationwide walk-in locations. Our integrated end-to-end approach can help minimize your processing costs, drive greater payment handling efficiency, and facilitate exception handling.

Electronic payments made online or via phone, agent, walk-in location and kiosks will account for nearly 60% of all bill payments by 2010, up from just 37% in 2006.* As the mix of payment types and channels increases, so does the need for an enterprise-wide approach to payment management systems.

 

Many companies have developed their payment gateways individually resulting in separate and distinct systems for online, IVR, and agent assisted payments. The cost of maintaining multiple systems is escalating as the number of payment options increases, and access to payment information for research and exception processing can be difficult, time consuming and expensive.

 

* Source: Aite Report, Online Bill Payments 10/06